The Staff of Billy Brown Insurance

Billy Brown – Agent/Owner
billybrown@billybrowninsurance.com

Justin Michelic

Justin Michelic – Agent
justin@billybrowninsurance.com

Tom Hendricks

Tom Hendricks – Agent
tom@billybrowninsurance.com

silhouette

Ryan Noll – Agent
rnoll3@wi.rr.com

Charlotte Mertins

Charlotte Mertins – Customer Service
charmertins@billybrowninsurance.com

Jennifer Blanton

Jennifer Blanton – Customer Service
jennifer@billybrowninsurance.com

Dominic Schelfhout

Dominic Schelfhout
dominic@compassbenefits.us
262-289-9865

Excellent

Billy Brown Insurance

Based on 74 reviews

Bad

ONE OF THE BEST !

Billy is a world of knowledge, his staff is always going above and beyond, I recommend Billy to all my family and friends!

Kayla R.

Went above and beyond to help during non-business hours. Can’t recommend enough. I’ve been with them for 6 years and I tell everyone to call them for insurance needs. Never had a bad experience here. Always very helpful if I have questions or need anything.

Kim L.

Billy Brown and staff has given superior customer service. Recently, I inquired about changing insurance due to poor customer care with my current insurance company whom I have been with for years. I wasn't too familiar with the process of changing insurance for our home and cars but Jennifer took the time to explain all details to me. Billy sent a quote over the weekend and answered my questions. Char is very prompt in returning calls and follow-up. My calls and emails to Billy Brown's office has always received prompt attention. I highly recommend this insurance agent and his staff. They care about the customer and give great customer service. That matters when spending our dollars.

Deborah E.

Billy has always been available for any questions Ive had.Hes answered them and helped me reach new goals , while being friendly and respectful.I highly recommend him and his business.

Bruce B.

BILLY AND JASON ARE GREAT TO DEAL WITH
THEY KNOW THEIR CRAFT

Response from the owner:Thank you so much Bruce !

Luke R.

Great agency. I was referred by a friend and couldn't be happier!

Julia S.

Charlotte was very knowledgeable and helpful

Karen

Billy has been my families' agent for years. He is honest and straightforward and gets us great rates. He and his team are quick to respond and always takes care of our issue. I highly recommend him and his team.

Marc la P.

Very easy to work with and always gets the best rates!

J P.

Best experience I’ve ever had with an agency. Very responsive and truly cares about their customers. Every agent should do business like them!

Tim H.

Billy has helped me with all kinds of insurance for 15+ years. Not only is he super professional, he's also very friendly and easy to talk to. He has always helped me understand my options and found me the best rates. Our business frequently need insurance certifications and Billy and his staff are extremely responsive to requests. Highly Recommended. Also, they have the coolest building you gotta check it out!

Terry H.

Absolute best insurance company ever I have been with them since I started driving and have stuck with them because as I stated they are the absolute best

Sara J. A.

Billy has been wonderful to work with. We needed fast turn around on a commercial policy for a non-profit food pantry. Despite being out of town and very busy, Billy and his amazing team worked diligently to provide the affordable coverage that we needed to avoid a disruption in our community service. Billy knows insurance and he works hard to protect his customers!

jason P.

Always on top of his game. Responds fast!

Scott S.

Excellent experience. Great people. Cool location.

Susie T.

Billy give Extra Attention to details! We appreciate your help with Insurance!

Jason P.

Best customer service, always responsive! Just call him now and thank me later...

Ron P.

They place the customer first. Always looking out for your best interests and have very high integrity. I would recommend them if you are looking for insurance as they can match your insurance needs with the right insurance company!

Courtney B.

Have been using Billy for 15 + years. Excellent service.

Dan S.

Billy Brown Insurance handles my family's insurance needs for many years. They always have the best value for my dollar. Billy Brown and his staff are very convenient to work with.

Casey K.

Been with billy brown since 2016. Great team and very prompt with request and help

Jarad W.

Mr. Brown & his staff at the office are extremely easy to work with. They have always been there when I've needed them, which is important for me and my business.

Brittan K.

Poor customer service.

Julie B.

Quick responses. Very thorough.

Response from the owner:Thank you

SingleMoM A.

Great at finding insurance!!!

Terry Tr H.

I have to give Billy Brown insurance a huge shout out for being what an insurance company needs to be giving all the help they can to there customers and holding those accountable for causing accidents truly is a great insurance company id highly recommend them as well as many other who use there services. Thank you

Josh J.

Billy Brown has been invaluable in helping me get insurance for my new business.
Extremely friendly, knowledgeable, and great at what he does. I now have excellent coverage at an excellent rate on a plan I understand.
Give him a call - it's worth your time.

Brandon R.

Billy is more than an insurance agent, he is a friend. A friend who looks out for you and is there if you need him. 5 stars isn’t enough.

John R.

Using an independent insurance agent – hands-down - provides the best value & service available. I’ve heard that in the past, but I didn’t truly understand it until I moved all of my insurance needs over to Billy Brown Insurance. They have relationships with multiple companies, so they know which ones provide the best insurance for your individual needs (home, auto, etc.). In addition, you have someone to call – someone you know - with any questions or changes. You’re not just calling an 800 number. You’re also not calling an agent who can only sell insurance from one agency. Top it off with the fact that Billy himself is super friendly, helpful, and knowledgeable. Traits that are shared by the entire office staff. With Billy Brown Insurance, I have a new-found sense of security that I know – for certain- that I’m covered if an accident or tragedy strikes. I have someone in my corner and I’ve also received all this at a great value.
Highly Recommended.

Response from the owner:I appreciate the nice comments John.

Michael L.

I have had Billy Brown insurance for years. He has insured my home, auto, motorcycle, camper and personal items. Whenever I have had any questions, Billy is always just a phone call away for immediate resolution. You could not do better! Michael P. Lekan

Lisa S.

Billy Brown is the man!! No matter what we throw his way he always gets it done. He is by far the best agent we have ever worked with.

Chad S.

Billy has been my insurance agent for a year now. I am a business owner and have had to call in several times to either update something on my businss insurance, or have insurance sent to another contractor. He immediately takes care of my needs and always knows exactly what to do when I’m not sure what to do. Easy to talk to and easy to reach when you need him. I have referred Billy Brown numerous times to other family, friends and other business owners.

Patrick G.

I bought a camper that needed insurance beyond what my normal provider would provide. I was referred to Billy Brown insurance through a friend, but could not make it during normal business hours due to work and travel constraints. Billy met with me on a Saturday, during his non business hours, and provided me with a quote for all of my insurance needs! The coverages were the same or better than my current insurance, at prices that were the same or better, too! I'm leaving the a big box insurance company, and returning to a local agent who knows me and my individual needs. I'll recommend Billy Brown to everyone I know, simply for the great customer service I've received thus far!

Response from the owner:Thank you very much.

Laurie P.

We have many family members who are covered through Billy Brown,and we appreciate and our satisfied with their service thus far!

Response from the owner:I will make sure the service level remains top notch. 😄

Brian P.

Billy Brown and his team are amazing. When dealing with insurance you want the best and that is what they provide!

Kat Mikki E.

Over the years I've had agents, but never one that has made me feel as confident and comfortable as Billy Brown. His personal touch is felt in everything he does. I know if I need anything he will be there for me. He and his great staff are always there to give suggestions or answer any questions I may have. He's a proactive professional, but with a feel of a good friend and neighbor that's looking out for your best interests. I have both home and auto coverage with him. So if you want the best, than Billy Brown is your man.
Thanks for your outstanding service and know I plan on being with you for a long time!

Kathleen E.

Stacy B.

Incredible and friendly service. I would highly recommend Billy and his team.

Sandy H.

Billy is the Man! He is goes above and beyond and is always there for you and your insurance needs. He does a great job and has a winning personality.

Dillon S.

Would highly recommend great rates great service makes Insurance easy

Mike B.

My father used Billy for a very long time. Then I have been with him for 20 years and now my daughter started using him for her insurance needs. He is an outstanding guy

Nicholas C.

I been with BBI forever. Not only is Billy great, the rest of the staff is as well.

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The Staff of Billy Brown Insurance

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