The Staff of Billy Brown Insurance

Billy Brown – Agent/Owner
billybrown@billybrowninsurance.com

Justin Michelic – Agent
justin@billybrowninsurance.com

Tom Hendricks – Agent
tom@billybrowninsurance.com

Charlotte Mertins – Agent
charmertins@billybrowninsurance.com

Jennifer Blanton – Agent
jennifer@billybrowninsurance.com

Jerry West – Agent
jwest@compassbenefits.us

Very responsive and professional. Called me back before hours. Awesome

Philip G.

14:44 29 Nov 22

BILLY AND JASON ARE GREAT TO DEAL WITHTHEY KNOW THEIR CRAFT

Bruce B.

14:48 03 Oct 22

Great agency. I was referred by a friend and couldn't be happier!

Luke R

19:13 06 May 22

Charlotte was very knowledgeable and helpful

Julia S.

08:10 21 Mar 22

Billy has been my families' agent for years. He is honest and straightforward and gets us great rates. He and his team are quick to respond and always takes care of our issue. I highly recommend him and his team.

Karen

02:17 18 Feb 22

Billy and his team have taken care of me and my wife on multiple occasions with ZERO complications/problems/hassles since 1995. Billy is The Best.More importantly, Billy Brown is more than my insurance agent; Billy is more than our friend. Billy is family, and my wife and I love him.

Thomas F.

22:27 17 Feb 22

Very easy to work with and always gets the best rates!

Marc la P.

15:25 17 Feb 22

Best experience I’ve ever had with an agency. Very responsive and truly cares about their customers. Every agent should do business like them!

Jason P.

17:53 14 Dec 21

Billy has helped me with all kinds of insurance for 15+ years. Not only is he super professional, he's also very friendly and easy to talk to. He has always helped me understand my options and found me the best rates. Our business frequently need insurance certifications and Billy and his staff are extremely responsive to requests. Highly Recommended. Also, they have the coolest building you gotta check it out!

Tim H.

13:54 16 Sep 21

Absolute best insurance company ever I have been with them since I started driving and have stuck with them because as I stated they are the absolute best

Terry H.

19:39 09 Aug 21

Billy has been wonderful to work with. We needed fast turn around on a commercial policy for a non-profit food pantry. Despite being out of town and very busy, Billy and his amazing team worked diligently to provide the affordable coverage that we needed to avoid a disruption in our community service. Billy knows insurance and he works hard to protect his customers!

Sara J. A.

16:02 11 May 21

Always on top of his game. Responds fast!

jason P.

22:42 15 Dec 20

Excellent experience. Great people. Cool location.

Scott S.

17:10 11 Dec 20

Billy give Extra Attention to details! We appreciate your help with Insurance!

Susie T.

01:14 04 Oct 20

Best customer service, always responsive! Just call him now and thank me later...

Jason P.

00:28 23 Sep 20

They place the customer first. Always looking out for your best interests and have very high integrity. I would recommend them if you are looking for insurance as they can match your insurance needs with the right insurance company!

Ron P.

21:42 24 Jun 20

Have been using Billy for 15 + years. Excellent service.

Courtney B.

16:12 03 Jun 20

Billy Brown Insurance handles my family's insurance needs for many years. They always have the best value for my dollar. Billy Brown and his staff are very convenient to work with.

Dan S.

14:04 25 Apr 20

Been with billy brown since 2016. Great team and very prompt with request and help

Casey K.

19:41 23 Apr 20

Mr. Brown & his staff at the office are extremely easy to work with. They have always been there when I've needed them, which is important for me and my business.

Jarad W.

17:23 12 Dec 19

Quick responses. Very thorough.

Julie B

01:56 01 Nov 19

Great at finding insurance!!!

SingleMoM A.

17:48 25 Sep 19

I have to give Billy Brown insurance a huge shout out for being what an insurance company needs to be giving all the help they can to there customers and holding those accountable for causing accidents truly is a great insurance company id highly recommend them as well as many other who use there services. Thank you

Terry Tr H.

20:45 12 Jun 19

Billy Brown has been invaluable in helping me get insurance for my new business.Extremely friendly, knowledgeable, and great at what he does. I now have excellent coverage at an excellent rate on a plan I understand.Give him a call - it's worth your time.

Josh J.

13:50 18 Feb 19

Billy is more than an insurance agent, he is a friend. A friend who looks out for you and is there if you need him. 5 stars isn’t enough.

Maestro

18:12 23 Dec 18

Using an independent insurance agent – hands-down - provides the best value & service available. I’ve heard that in the past, but I didn’t truly understand it until I moved all of my insurance needs over to Billy Brown Insurance. They have relationships with multiple companies, so they know which ones provide the best insurance for your individual needs (home, auto, etc.). In addition, you have someone to call – someone you know - with any questions or changes. You’re not just calling an 800 number. You’re also not calling an agent who can only sell insurance from one agency. Top it off with the fact that Billy himself is super friendly, helpful, and knowledgeable. Traits that are shared by the entire office staff. With Billy Brown Insurance, I have a new-found sense of security that I know – for certain- that I’m covered if an accident or tragedy strikes. I have someone in my corner and I’ve also received all this at a great value.Highly Recommended.

John R.

21:27 19 Dec 18

I have had Billy Brown insurance for years. He has insured my home, auto, motorcycle, camper and personal items. Whenever I have had any questions, Billy is always just a phone call away for immediate resolution. You could not do better! Michael P. Lekan

Michael L.

18:01 27 Sep 18

Billy Brown is the man!! No matter what we throw his way he always gets it done. He is by far the best agent we have ever worked with.

Lisa S.

17:24 15 Aug 18

Billy has been my insurance agent for a year now. I am a business owner and have had to call in several times to either update something on my businss insurance, or have insurance sent to another contractor. He immediately takes care of my needs and always knows exactly what to do when I’m not sure what to do. Easy to talk to and easy to reach when you need him. I have referred Billy Brown numerous times to other family, friends and other business owners.

Chad S.

03:56 22 May 18

I bought a camper that needed insurance beyond what my normal provider would provide. I was referred to Billy Brown insurance through a friend, but could not make it during normal business hours due to work and travel constraints. Billy met with me on a Saturday, during his non business hours, and provided me with a quote for all of my insurance needs! The coverages were the same or better than my current insurance, at prices that were the same or better, too! I'm leaving the a big box insurance company, and returning to a local agent who knows me and my individual needs. I'll recommend Billy Brown to everyone I know, simply for the great customer service I've received thus far!

Patrick g

16:12 14 Apr 18

We have many family members who are covered through Billy Brown,and we appreciate and our satisfied with their service thus far!

Laurie P.

22:52 01 Apr 18

Billy Brown and his team are amazing. When dealing with insurance you want the best and that is what they provide!

Brian P

22:50 23 Mar 18

Over the years I've had agents, but never one that has made me feel as confident and comfortable as Billy Brown. His personal touch is felt in everything he does. I know if I need anything he will be there for me. He and his great staff are always there to give suggestions or answer any questions I may have. He's a proactive professional, but with a feel of a good friend and neighbor that's looking out for your best interests. I have both home and auto coverage with him. So if you want the best, than Billy Brown is your man.
Thanks for your outstanding service and know I plan on being with you for a long time!

Kat Mikki E.

18:28 22 Feb 18

Over the years I've had agents, but never one that has made me feel as confident and comfortable as Billy Brown. His personal touch is felt in everything he does. I know if I need anything he will be there for me. He and his great staff are always there to give suggestions or answer any questions I may have. He's a proactive professional, but with a feel of a good friend and neighbor that's looking out for your best interests. I have both home and auto coverage with him. So if you want the best, than Billy Brown is your man.Thanks for your outstanding service and know I plan on being with you for a long time.!

Kathleen E.

18:13 22 Feb 18

Incredible and friendly service. I would highly recommend Billy and his team.

Stacy B.

16:08 22 Feb 18

Billy is the Man! He is goes above and beyond and is always there for you and your insurance needs. He does a great job and has a winning personality.

Sandy H.

15:50 22 Feb 18

Billy Brown is the Man! He can take care of all of your insurance needs and is always there for you. Gives great advice and is totally trustworthy. And he has a beaming personality.

Sandy H.

15:23 22 Feb 18

Would highly recommend great rates great service makes Insurance easy

Dillon S.

02:35 31 Jan 18

My father used Billy for a very long time. Then I have been with him for 20 years and now my daughter started using him for her insurance needs. He is an outstanding guy

Mike B.

18:03 30 Jan 18

Nearly 25 years ago we were new to the area, and a friend suggested talking with Billy. We have been extremely satisfied with that decision for both personal and business insurance. Billy and his staff have the magic of excellent customer service mastered. Plus, Billy is just plain old fashioned enjoyable to talk with and his straightforward advice is both refreshing and easy to understand.Thanks Billy & your teamSteve & Ronda Roth

Steve R.

17:59 30 Jan 18

Billy Brown has been a family friend and a truly excellent insurance company for years! I recently insured a new car with them, about two years ago, and they helped me through every step of the way when I had my car broken into last December. Amazing staff and customer service.

Emma P.

17:26 30 Jan 18

Billy Brown has always been able to give us amazing rates for great coverage. No one has been able to beat his pricing. Been a customer for 35+ years!

K A L.

16:41 26 Dec 17

Thank-you so much for keeping tabs on my car insurance payments.Charlotte called and said I was scheduled to cancel for non payment.I really thought I'd paid, but both of my bank accounts said otherwise.I had forgotten to SEND in my premium. Your follow thru let me pay for my insurance on time with no lapse in coverage.Much appreciation for you and your staffs good work, and once again going above and beyond. You have my highest recommendations.Henry Armetta,

Henry A.

00:39 25 Dec 17

Billy is a great agent! He insures my home, cars, business! He is there to answer questions and make recommendations...gives good advice when the unfortunate should happen...Thanks Billy for being there!

John B.

23:08 21 Dec 17

I have been insured with Billy Brown for a few years and I appreciate the personal attention I get when I call for anything. I just know that if I ever need anything, they will be there. In fact I've heard Billy tell of stories where he has personally been there when an insured suffers a loss. Everyone deserves to have that type of trust in their agent.

Tricia G.

19:42 21 Dec 17

We have worked with Billy for a few years now. He and his staff are wonderful to work with - always quick answers to any questions we have, and he always finds us the best rates on insurance! Couldn't imagine using anyone else.

Kara K.

19:12 21 Dec 17

I been with BBI forever. Not only is Billy great, the rest of the staff is as well.

Nicholas C.

19:28 11 Mar 16

I have been a long time client of Billy Brown Insurance for both business and personal insurance. All of the staff here I have dealings always provides great service, follow up, and has not let me down in the over 10 years I have been a client. I have other agents call on me every year looking to take my business but I have not found a firm that can compare yet. It is refreshing to do business with a group of people that does what they say they will! I highly recommend Billy Brown Insurance. Eric Smith, Hartland

Eric S.

15:37 01 Mar 12

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